Refund policy

All sales are final.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us at support@remilia.org within 10 business days of delivery, with a description of the issue and, where applicable, photos or other supporting documentation. Prompt notice helps us investigate the issue and, where applicable, work with the shipping carrier. However, this reporting window does not limit any rights you may have under applicable law.

Please note that refunds for damaged or defective items will not be issued where the item has become damaged or unacceptable in quality as a result of misuse, neglect, or damage caused after delivery.

Once we have reviewed your claim and confirmed the fault or damage, we will accept the return and issue a full refund to your original payment method. We reserve the right to deny a claim if the item does not meet the above criteria upon inspection.

Once your return request has been submitted, we will contact you with return instructions. Damaged and defective returns are typically processed within 5 business days of receipt, and you will receive a confirmation email once your return has been completed.

Lost in Transit & Carrier Claims

If your order is lost in transit or delivered incorrectly, please contact us at support@remilia.org. We may require reasonable supporting documentation, including tracking details or confirmation of a carrier investigation, to review the issue. Once reviewed, we may provide a replacement, store credit, or a refund to the original payment method, at our discretion and as appropriate under applicable law.

Refunds

All returns are reviewed on a case-by-case basis and issued as store credit only. We do not provide cash or card refunds. Shipping, duties, and taxes are non-refundable.